Last Updated: 23/10/2023
Thank you for choosing Tours Globe for your travel needs. We value your trust and want to ensure a hassle-free experience for all our customers. This refund policy is designed to provide clarity on our refund process and your rights as a customer. Please take a moment to review this policy before making a booking with us.
- Booking Cancellation
Cancellations by Customers: Please refer to the trip cancellation policy in the ”Cancellation Policy” tab.
Cancellations by Tours Globe: In the unlikely event that Tours Globe cancels a tour or service, we will provide a full refund to the customer. We will also do our best to offer alternative options or reschedule the tour, as per your preference.
- Refund Eligibility
Unused Services: If you have not used any of the services included in your booking, you may be eligible for a refund. The refund amount will be determined based on the terms and conditions of the specific tour or service.
Used Services: If you have already started or used a part of the booked service, the refund amount will be adjusted based on the services you’ve consumed.
- Refund Process
To request a refund, please follow these steps:
Contact Tours Globe’s customer support via email or phone, providing your booking details and the reason for the refund request.
Our customer support team will review your request and will guide you through the process, which may include providing any necessary documentation.
Refunds will be processed as quickly as possible, but please allow up to 14 working days for the refunded amount to reflect in your account for online payments. The time required for the refund to reflect in your account may vary depending on your payment method and financial institution.
- Refund Exceptions
Please note that certain tours and services may have specific refund policies, which will be specified for each of them. Additionally, please be aware that certain non-refundable fees, such as processing fees, may apply.
- Contact Information
If you have any questions or need assistance with the refund process, please contact us at:
Email: info@toursglobe.com
Phone: 02081446600
- Changes to this Policy
Tours Globe reserves the right to update and amend this refund policy at any time. Customers will be informed of any changes to this policy through our website or direct communication.
We appreciate your trust in Tours Globe for your travel experiences, and we are committed to providing the best service possible. If you have any concerns or require further clarification on our refund policy, please do not hesitate to reach out to our customer support team.
Thank you for choosing Tours Globe!