Frequently Asked Questions (FAQs)
Welcome to the Tours Globe FAQs section! Here, we aim to provide you with answers to some of the most common questions our travelers ask. If you have a query that isn’t covered here, don’t hesitate to reach out to our dedicated support team.
General Questions
- What is Tours Globe?
Tours Globe is a travel agency based in London that specializes in crafting personalized travel experiences. We offer a wide range of travel services, including tours within the UK and Europe, as well as vacation packages to destinations around the world.
2. How can I contact Tours Globe?
You can reach us via email at info@toursglobe.com or by filling out the contact form on our website. Additionally, you can call our customer support at 02081446600
3. Is Tours Globe a registered and reputable travel company?
Yes, Tours Globe is a fully registered and reputable travel company. We are committed to providing exceptional travel experiences while ensuring the highest standards of safety and professionalism.
Booking and Reservations
- How do I book a tour or vacation package with Tours Globe?
Booking with Tours Globe is easy. You can browse our website to find the tour or package that suits your preferences, then follow the booking instructions provided. If you need assistance, our team is ready to guide you through the process.
2. Can I customize my travel itinerary?
Absolutely! We offer customizable travel itineraries to match your specific interests, budget, and schedule. Simply let us know your preferences, and we’ll tailor the trip to your liking.
Payments and Pricing
- What payment methods do you accept?
Tours Globe accepts various payment methods, including credit cards, debit cards, bank transfers, and online payment platforms. Specific payment options are outlined during the booking process.
2. Are there any hidden fees in your tour packages?
No, we are committed to transparency. The price you see when booking is inclusive of all applicable taxes and fees. We do not charge hidden costs.
Travel Logistics
- Do I need travel insurance for my trip with Tours Globe?
We highly recommend travel insurance for your peace of mind. Travel insurance can protect you in case of unforeseen circumstances such as trip cancellations, medical emergencies, or lost luggage.
2. What travel documents do I need for international trips?
Travel document requirements vary by destination. It is essential to have a valid passport and, in some cases, a visa. We will provide you with guidance on the necessary documents for your chosen destination.
Tours Globe Refund Policy
1. What is Tours Globe’s cancellation policy for customers?
If the booking is cancelled by the customer up to 21 days before departure, Tours Globe will refund the total amount paid by the customer. If the cancellation is made by the customer between 21 days and 14 days before departure, Tours Globe will refund 35% of the total amount paid. If the booking is cancelled by the customer less than 14 days before departure, no refunds will be provided by Tours Globe.
2. What happens if Tours Globe cancels a tour or service?
In the rare event that Tours Globe cancels a tour or service, customers will receive a full refund. Alternative options or rescheduling may also be offered.
3. Can I get a refund for unused services in my booking?
Yes, if you have not used any of the services included in your booking, you may be eligible for a refund. The refund amount will be determined based on the terms and conditions of the specific tour or service.
4. What if I’ve already started or used a part of the booked service?
If you’ve used a part of the service, the refund amount will be adjusted based on the services you’ve consumed.
5. How do I request a refund from Tours Globe?
To request a refund, contact Tours Globe’s customer support via email or phone, providing your booking details and the reason for the refund request. The customer support team will guide you through the process, which may include providing necessary documentation.
6. How long does it take to receive a refund from Tours Globe?
Refunds will be processed as quickly as possible, but please allow up to 14 working days for the refunded amount to reflect in your account for online payments. The time required for the refund to reflect may vary based on your payment method and financial institution.
7. Are there any exceptions to the refund policy?
Yes, certain tours and services may have specific refund policies, which will be specified for each of them. Additionally, please be aware that certain non-refundable fees, such as processing fees, may apply.
8. How can I contact Tours Globe for assistance with the refund process?
For any questions or assistance with the refund process, please contact Tours Globe at:
Email: info@toursglobe.com
Phone: 02081446600
9. Can Tours Globe change this refund policy?
Yes, Tours Globe reserves the right to update and amend this refund policy at any time. Customers will be informed of any changes to this policy through the website or direct communication.
10. How can I reach out to Tours Globe if I have concerns or need more information about the refund policy?
If you have concerns or require further clarification on the refund policy, please don’t hesitate to reach out to the customer support team. We are available to assist you.